okbae's Privacy Policy

okbae (hereinafter referred to as "we", "us", or "platform") is a trusted online gaming and entertainment platform in Bangladesh. We place the highest importance on protecting the privacy and personal information of all our users.

This privacy policy clearly explains what information okbae collects about you, the purposes for which that information is used, who it may be shared with, and what rights you have over your data. By using the okbae website or services, you are considered to have consented to the terms of this policy.

If you have any questions or concerns about this policy, please contact our support team: [email protected]

okbae collects various types of information to operate and improve its services. This information is gathered in two main ways: information you provide directly, and information collected automatically while you use the service.

1.1 Information You Provide Directly

During account registration and management, we may collect the following information:

• Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
• Valid mobile number and email address
• Address details (billing address and delivery address where applicable)
• Government-issued ID information for identity verification (e.g., National ID number)
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Messages and communication records sent to customer support

1.2 Automatically Collected Information

The following information may be collected automatically while you use okbae:

• IP address and device identification information
• Browser type, operating system, and device characteristics
• Information about page visits, click patterns, and time spent on the site
• Data obtained from cookies and similar tracking technologies
• Login times, gaming activity, and transaction history
• Device geolocation (approximate, if permission has been granted)

okbae uses your information only for lawful and necessary purposes. Your information is not used for any other purpose without your consent or a lawful basis.

2.1 Service Operation and Improvement

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing gaming services and promotional offers
• Resolving technical issues and improving platform quality

2.2 Identity and Age Verification

• Confirming user age (enforcing the 21+ age policy)
• Managing accounts in accordance with responsible gaming policies
• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts belonging to the same person

2.3 Communication and Support

• Sending important notifications related to your account or transactions
• Providing customer support via 24/7 live chat and email
• Sharing relevant promotional information with your consent
• Notifying you of policy changes or important updates

okbae does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

3.1 With Service Partners

Only necessary information may be shared with trusted partners who provide payment processing, technical support, and security services. These partners are required to maintain privacy standards equivalent to our own.

3.2 Legal Obligations

If a government authority, court, or law enforcement agency requests information through a valid legal process, we are obligated to provide that information in compliance with applicable law. In such cases, we will make every effort to notify you in advance where possible.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred as part of those assets. In such cases, this privacy policy will remain in effect and you will be notified in a timely manner.

okbae uses cookies and similar technologies to improve your browsing experience and to operate the platform properly.

4.1 Essential Cookies

These are necessary for the core functionality of the platform — such as maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled, as the service does not function properly without them.

4.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection), personalize your gaming experience, and make customer support more effective.

4.3 Analytics Cookies

These cookies are used to monitor platform performance, identify errors, and improve the user experience. Data collected here is analyzed in aggregate form — not to identify any individual person.

You can disable non-essential cookies at any time by changing your browser settings, though doing so may limit some features of the platform.

okbae has implemented industry-standard technical and organizational measures to protect your information. Our security infrastructure operates on the following levels:

• SSL/TLS Encryption: All data transmissions are secured using industry-standard SSL encryption technology.
• Data Encryption: Stored sensitive information is kept in encrypted form to prevent unauthorized access.
• Access Controls: Access to your information is restricted to only those staff members who require it for their work, and they are bound by strict confidentiality agreements.
• Regular Security Reviews: Regular security audits are conducted to identify and address potential vulnerabilities.
• Firewall and Cyber Protection: Advanced firewalls and intrusion detection systems are actively in place.
• Payment Security: All financial transactions are processed through secure payment gateways.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. You also have a responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

okbae retains your personal information only for as long as it is needed or legally required.

• Active Accounts: Necessary information is retained throughout the entire period your account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and identity information are retained for a period determined by applicable law.
• Legal Obligations: Information related to an ongoing investigation or legal proceeding may be retained until that process is complete.
• Marketing Consent: If you withdraw your consent to marketing communications, that information will be removed from the relevant databases within a reasonable time.

Once the defined retention period has passed, information is securely deleted or anonymized.

As a user of the okbae platform, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your personal information at any time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. You also have the option to update much of your information directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations or the need to protect legitimate interests, it may not always be possible to delete all information immediately.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or for certain specific purposes. After receiving such a request, we will take effective action as quickly as possible.

7.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

okbae is an age-restricted service. This platform is intended solely for individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

Age is verified during the registration process. If we become aware for any reason that we hold information belonging to a minor, we will immediately close that account and delete the associated information.

If you believe that a minor is using this platform, please notify us at [email protected].

The okbae platform may occasionally contain references to third-party payment gateways or services. These third parties have their own privacy policies, and okbae is not responsible for their data collection and usage practices.

We recommend that you carefully read the privacy policy and terms of any external service before using it. When transacting through a third-party service, you are also bound by that service's terms and conditions.

okbae reserves the right to modify or update this privacy policy from time to time. Changes may be made due to service improvements, the introduction of new technologies, or changes in legal requirements.

For any significant changes, we will notify you in the following ways:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• A notification may be sent to your registered email or through the platform
• For significant changes, a temporary notice may be displayed on the platform

If you continue to use okbae after any changes, you will be considered to have consented to the new policy. We therefore recommend that you visit this page regularly.

okbae's technical infrastructure may be located in various geographical locations. This means your information may sometimes be processed or stored on servers outside Bangladesh.

Regardless of where information is processed, we are committed to maintaining the protection standards described in this privacy policy. For international data transfers, we apply appropriate contractual safeguards.

For any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our privacy team will process your request promptly.